Touch of Class - HomeCare

Consumer Directed Services (CDS) Information

*** IMPORTANT NOTICE - LOCKED OUT OF VESTA EVV / 1722 FORM ***
If you are locked out of VESTA EVV for performing Visit Maintenance - Please click here for further information!

*** IMPORTANT NOTICE - CONTACTING TOUCH OF CLASS CDS ***
To all Touch of Class CDS Clients / Employers / Designated Representatives

Date: 1/9/2021

Subject: Continued COVID Pandemic office staffing - Contacting the Touch of Class CDS Team

Due to the COVID pandemic, we have a very limited number of office staff in our offices to help keep them
safe and ensure we have someone available to support our clients. Most of our CDS Staff members are working
from home if they are not in the office so please keep this in mind when trying to contact us via phone.

With the issues related to the recent extended down time of the EVV system and EVV system issues and requirements
related to the 1722 Forms, we have been unable to keep up with the volume of phone calls coming into the office
and the amount of emails we have received over the past several weeks has increased significantly. We are working
very hard to address all inquiries in the order they are received and we apologize for any delays you may
experience during this time.

The most efficient method of contacting the Touch of Class CDS Department at this time is by sending an email to
the TOCCDS@CHHTexas.com email address. When you contact us, please make sure you include as much
information as possible so that we know who you are and what specifically you are contacting us about. We want
to make sure each and every question or concern is addressed and contacting us by email is the best way go about
doing this.

Once again, we apologize for any inconvenience you may have experienced and thank you for your patience during this
difficult time.

Thank you,
The Touch of Class CDS Team


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